LES has a Continuity of Operations Plan that covers many different emergency situations, including a pandemic. With this in mind, COVID-19 should not impact your electric service. LES is prepared and maintains our commitment to providing safe and reliable power.
Please see the FAQ below for answers to questions you may have.
During these challenging times, we are supporting our community. LES is not shutting off power for nonpayment or charging late fees for overdue bills. However, we want you to contact us to build a payment arrangement so you don’t get further behind! Contact us at 402-475-4211 or email@example.com to set up a flexible plan.
"With uncertainties surrounding COVID-19, I want to assure you that LES is prepared. I have every confidence in the ability of our people and our technology ..." Read the letter from Kevin Wailes.
An EZ-Payslip and mobile phone are required to pay cash at CVS Pharmacy, Dollar General and Family Dollar in Lincoln.
ATTENTION: YOU MUST FOLLOW THE STEPS BELOW IN ORDER TO PAY YOUR LES BILL AT THESE RETAILERS.
From your mobile phone ...
When it comes to providing reliable electricity, LES’ track record is one of the best in the country. Should an outage occur, though, LES' line crews work hard to restore service as quickly as possible.
LES’ method is to restore power to the greatest number of customers in the shortest amount of time. However, restoring power after a major outage is complex and often dangerous work, especially during adverse weather conditions. At times, it may be distressing when crews bypass your home or business while looking for damage to lines that will restore power to larger areas; this is necessary when thousands of customers may be affected.
LES does not collect payments from customers in person at their homes or businesses, nor do we call customers requesting immediate payment, especially via prepaid cards. LES uses final notices on bills for delinquent accounts and door hangers for service terminations. Never give your financial or account information to someone who calls or emails you. LES will only ask for that information to confirm your information when you call us at 402-475-4211.
Here are some tactics to look out for that scammers have attempted on customers in the past:
If you think you’ve been contacted by a scammer, do not give them any information and call the attorney general’s office right away. If you did provide information, please call the police department’s nonemergency telephone number to report it.