FAQ

LES has a Continuity of Operations Plan that covers many different emergency situations, including a pandemic. With this in mind, COVID-19 should not impact your electric service. LES is prepared and maintains our commitment to providing safe and reliable power.
 

Help our community - Share financial assistance resources

To obtain LES financial assistance materials to share with our community through your business or organization, please submit your request to info@les.com or download the following in available languages:

LES Information Flyer - English  /  LES Information Flyer - Arabic  /  LES Information Flyer - Kurdish 

LES Information Flyer - Spanish  /  LES Information Flyer - Vietnamese  /  Energy-saving Tips Flyer

How to participate in a virtual public meeting

See this guide for how to participate in virtual public meetings.

Why is LES resuming normal bill procedures after suspending them for over three months?

In April, LES made the decision to suspend normal bill procedures, including disconnects for nonpayment, to help relieve the pressure many of our customers were feeling at the beginning of this national emergency. As our community continues the gradual process of safely moving forward, it is important that its community-owned utility does the same.

We made the difficult decision to resume normal bill collection procedures during June’s Administrative Board meeting. To manage the accumulated bill amounts of some customers, combat bad debt write-offs, and prevent potential system-wide rate impacts, it was determined that the assessment of late payment charges should resume beginning July 1, 2020.  At this time, disconnections for nonpayment are scheduled to begin in early August 2020.

LES will continue to work with customers’ specific circumstances and develop flexible repayment plans to suit those circumstances while helping them to get current with their bill. If you, or someone you know, are struggling to pay the electric bill, please don’t hesitate to reach out. Call us at 402-475-4211 and let us help. There are customer service representatives ready to help customers develop an individualized repayment plan or connect those in need with resources for financial assistance.

Financial assistance for bill payment

During these challenging times, we are supporting our community. LES asks that you contact us to build a payment arrangement if you are getting behind on your bill. Contact us at 402-475-4211 or customerservice@les.com to set up a flexible plan.

View financial assistance available in our community to help you pay your electric bill.

A letter from Kevin Wailes, LES CEO

"With uncertainties surrounding COVID-19, I want to assure you that LES is prepared. I have every confidence in the ability of our people and our technology ..." Read the letter from Kevin Wailes.

LES news releases 

2020 news releases    2019 news releases

Where do I pay my bill?

  • LES’ business office is currently open for payments only; a mask is required to enter the building.

    As a precautionary measure to protect the safety of our customers and employees, we will be executing social distancing. What is social distancing? It is a term applied to certain actions that are taken by public health officials to stop or slow down the spread of a highly contagious disease by limiting large groups of people coming together and overall contact. 
     
  • Pay online or over the phone by calling 844-706-7689. You will need your nine-digit account number, mailing address, ZIP code and method of payment (Visa®, MasterCard®, Discover®, checking or savings account).
     
  • Mail your check or money order and bill stub to: LES / PO Box 2986 / Omaha, NE 68103-2986 
     
  • Pay cash at select retailers

An EZ-Payslip and mobile phone are required to pay cash at CVS Pharmacy, Dollar General and Family Dollar in Lincoln.

ATTENTION: YOU MUST FOLLOW THE STEPS BELOW IN ORDER TO PAY YOUR LES BILL AT THESE RETAILERS.

From your mobile phone ...

  • Click the EZ-PAY square at the bottom of LES' bill-payment page.
  • Click the One-time Payment button.
  • Enter your LES account number and ZIP code.
  • Click Next and then follow the screen prompts.
     
  • Put your bill into one of these drop boxes:
  • LES Walter A. Canney Service Center / 2620 Fairfield St. (27th & Fairfield)
  • LES business office / 1040 O St. (11th & O) / Northeast side of the building

What happens if I experience a power outage? 

  • If this is a life-threatening emergency, call 911.
  • If your neighbors still have power, check fuses and circuit breakers.
  • Call LES PowerLine at 1-888-365-2412 or report an outage online. 
  • Sit tight, be safe and wait for LES.

Learn more about reporting an outage and view the outage map.

What to do if you have special needs and your power is out (see No. 2).

If my power goes out, what's LES' plan for getting it back on?

When it comes to providing reliable electricity, LES’ track record is one of the best in the country. Should an outage occur, though, LES' line crews work hard to restore service as quickly as possible.

LES’ method is to restore power to the greatest number of customers in the shortest amount of time. However, restoring power after a major outage is complex and often dangerous work, especially during adverse weather conditions. At times, it may be distressing when crews bypass your home or business while looking for damage to lines that will restore power to larger areas; this is necessary when thousands of customers may be affected.

Does LES ask for payment in person at my home? Does LES call me to request payment?

LES does not collect payments from customers in person at their homes or businesses, nor do we call customers requesting immediate payment, especially via prepaid cards. LES uses final notices on bills for delinquent accounts and door hangers for service terminations. Never give your financial or account information to someone who calls or emails you. LES will only ask for that information to confirm your information when you call us at 402-475-4211.

Here are some tactics to look out for that scammers have attempted on customers in the past:

  • Claiming customers owe money for meters or other equipment that needs replaced or repaired.
  • Using automated, “robo,” calls and asking customers to call back to make a payment.
  • Using high-pressure tactics including threatening disconnection of service unless a payment is made.
  • Calling before, during and after high-profile storms in areas that experienced storm-related outages.
  • Spoofing LES’ phone number.
  • Showing up at customer homes or businesses demanding money or prepaid cards.

If you think you’ve been contacted by a scammer, do not give them any information and call the attorney general’s office right away. If you did provide information, please call the police department’s nonemergency telephone number to report it.