LES has a Continuity of Operations Plan that covers many different emergency situations, including a pandemic. With this in mind, COVID-19 should not impact your electric service. LES is prepared and maintains our commitment to providing safe and reliable power.
To obtain LES financial assistance materials to share with our community through your business or organization, please submit your request to email@example.com or download the following in available languages:
In April, LES made the decision to suspend normal bill procedures, including disconnects for nonpayment, to help relieve the pressure many of our customers were feeling at the beginning of this national emergency. As our community continues the gradual process of safely moving forward, it is important that its community-owned utility does the same.
We made the difficult decision to resume normal bill collection procedures during June’s Administrative Board meeting. To manage the accumulated bill amounts of some customers, combat bad debt write-offs, and prevent potential system-wide rate impacts, it was determined that the assessment of late payment charges should resume beginning July 1, 2020. At this time, disconnections for nonpayment are scheduled to begin in early August 2020.
LES will continue to work with customers’ specific circumstances and develop flexible repayment plans to suit those circumstances while helping them to get current with their bill. If you, or someone you know, are struggling to pay the electric bill, please don’t hesitate to reach out. Call us at 402-475-4211 and let us help. There are customer service representatives ready to help customers develop an individualized repayment plan or connect those in need with resources for financial assistance.
During these challenging times, we are supporting our community. LES asks that you contact us to build a payment arrangement if you are getting behind on your bill. Contact us at 402-475-4211 or firstname.lastname@example.org to set up a flexible plan.
"With uncertainties surrounding COVID-19, I want to assure you that LES is prepared. I have every confidence in the ability of our people and our technology ..." Read the letter from Kevin Wailes.
An EZ-Payslip and mobile phone are required to pay cash at CVS Pharmacy, Dollar General and Family Dollar in Lincoln.
ATTENTION: YOU MUST FOLLOW THE STEPS BELOW IN ORDER TO PAY YOUR LES BILL AT THESE RETAILERS.
From your mobile phone ...
When it comes to providing reliable electricity, LES’ track record is one of the best in the country. Should an outage occur, though, LES' line crews work hard to restore service as quickly as possible.
LES’ method is to restore power to the greatest number of customers in the shortest amount of time. However, restoring power after a major outage is complex and often dangerous work, especially during adverse weather conditions. At times, it may be distressing when crews bypass your home or business while looking for damage to lines that will restore power to larger areas; this is necessary when thousands of customers may be affected.
LES does not collect payments from customers in person at their homes or businesses, nor do we call customers requesting immediate payment, especially via prepaid cards. LES uses final notices on bills for delinquent accounts and door hangers for service terminations. Never give your financial or account information to someone who calls or emails you. LES will only ask for that information to confirm your information when you call us at 402-475-4211.
Here are some tactics to look out for that scammers have attempted on customers in the past:
If you think you’ve been contacted by a scammer, do not give them any information and call the attorney general’s office right away. If you did provide information, please call the police department’s nonemergency telephone number to report it.