LINCOLN — Lincoln Electric System continues to operate under its Continuity of Operations Plan developed to cover a variety of emergencies, including pandemics. With this in mind, COVID-19 should not impact your electric service. Your community-owned electric utility is continuing normal system operation and has implemented appropriate measures to limit spread of the novel coronavirus.
Through its involvement with the Electricity Subsector Coordinating Council, LES joins other utilities in participating in regular discussions with federal officials at the Department of Energy, the Department of Homeland Security and other agencies to address issues related to COVID-19 that may impact reliable electric service.
Along with supporting grid resiliency, LES is helping to fight the spread of the virus in several ways, including closing the LES business lobby and implementing extreme social distancing protocols. Currently, the utility is allowing some employees to work from home while others have been asked to work from alternate locations.
“LES is prepared,” said Kevin Wailes, LES CEO, “I have every confidence in the ability of our people and our technology to continue maintaining our commitment to provide safe and reliable power to our community.”
In the meantime, LES urges customers to stay vigilant against scammers taking advantage of the situation. “Crisis and confusion are attractive to these bad-actors,” Wailes said. “The community needs to stand vigilant against them by practicing common sense and good cyber hygiene. Do not be fooled by scare tactics.”
LES has currently suspended all disconnects for late payment and will never call a customer and threaten to disconnect power without immediate payment. If you or someone you know may have been the target of a scam, do not give any information and call the attorney general’s office right away. If you did provide information, please call the police department’s nonemergency telephone number to file a report.
While the LES business lobby remains closed, LES customers can still contact their local utility at 402-475-4211 or by emailing email@example.com. To report an outage, customers can call PowerLine, LES’ outage-reporting system, at 1-888-365-2412 or report online at LES.com/outage.
Wailes said LES will continue to monitor the local, state and national status of COVID-19 and is prepared to respond as necessary. To read the rest of LES CEO, Kevin Wailes’ letter to the public, go to LES.com/faq. Be sure to follow LES on Facebook or Twitter or go to LES.com for more utility news as events continue to unfold.