LES has a Continuity of Operations Plan that covers many different emergency situations, including a pandemic. With this in mind, COVID-19 should not impact your electric service. LES is prepared and maintains our commitment to providing safe and reliable power.
Share financial assistance resources
- LES information flyer — English.
- LES information flyer — Arabic.
- LES information flyer — Kurdish.
- LES information flyer — Spanish.
- LES information flyer — Vietnamese.
- Energy-saving tips flyer.
Why is LES resuming normal bill procedures after suspending them for over three months?
In April 2020, LES made the decision to suspend normal bill procedures, including disconnects for nonpayment, to help relieve the pressure many of our customers were feeling at the beginning of this national emergency. As our community continues the gradual process of safely moving forward, it is important that its community-owned utility does the same.
We made the difficult decision to resume normal bill collection procedures during June’s Administrative Board meeting. To manage the accumulated bill amounts of some customers, combat bad debt write-offs, and prevent potential systemwide rate impacts, it was determined that the assessment of late payment charges should resume beginning July 1, 2020. Disconnections for nonpayment were scheduled to begin in early August 2020.
LES will continue to work with customers’ specific circumstances and develop flexible repayment plans to suit those circumstances while helping them to get current with their bill. If you, or someone you know, are struggling to pay the electric bill, please don’t hesitate to reach out. Call us at 402.475.4211 and let us help.