COVID-19 FAQ

LES has a Continuity of Operations Plan that covers many different emergency situations, including a pandemic. With this in mind, COVID-19 should not impact your electric service. LES is prepared and maintains our commitment to providing safe and reliable power.

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Financial assistance for bill payment

During these challenging times, we are supporting our community. LES asks that you contact us to build a payment arrangement if you are getting behind on your bill. Contact us at 402.475.4211 or customerservice@les.com to set up a flexible plan.

View financial assistance available in our community to help you pay your electric bill.

For more information, see answers to frequently asked questions below.

A note from Kevin Wailes, LES CEO

"Powering communities is what we do. Whether it’s your home or business, you depend on us for safe, reliable energy. With uncertainties surrounding COVID-19, I want to assure you that LES is prepared. I have every confidence in the ability of our people and our technology to continue maintaining our commitment to provide safe and reliable power to our community."

Wailes Speaking
Frequently asked questions
Financial assistance for bill payment

During these challenging times, we are supporting our community. LES asks that you contact us to build a payment arrangement if you are getting behind on your bill. Contact us at 402.475.4211 or customerservice@les.com to set up a flexible plan.

View financial assistance available in our community to help you pay your electric bill.

Where do I pay my bill?
  • Pay in person at LES' Walter A. Canney Service Center: 2620 Fairfield St. (27th & Fairfield).

    LES is implementing safety protocols to protect our customers and employees. Until further notice, masks are required to enter our lobby. In addition, please keep a 6-foot distance between you and others.

    Note: As the city does bridge repairs on 27th Street over Salt Creek, at times this construction will restrict access to Fairfield Street. Access to the LES lobby will be maintained from 20th Street to Fairfield. See a map.
     
  • Pay online or over the phone by calling 844.706.7689. You will need your nine-digit account number, mailing address, ZIP code and method of payment (Visa®, MasterCard®, Discover®, checking or savings account).
     
  • Mail your check or money order and bill stub to: LES / PO Box 2986 / Omaha, NE 68103-2986.
     
  • Pay cash at select retailers.
    An EZ-Payslip and mobile phone are required to pay cash at CVS Pharmacy, Dollar General and Family Dollar in Lincoln.

    ATTENTION: YOU MUST FOLLOW THE STEPS BELOW IN ORDER TO PAY YOUR LES BILL AT THESE RETAILERS.

    From your mobile phone ...
    1. Go to the EZ-PAY page.
    2. Enter your LES account number and ZIP code.
    3. Click Look Up and then follow the screen prompts.
       
  • Put your bill into this drop box:
    • LES' Walter A. Canney Service Center / 2620 Fairfield St. (27th & Fairfield).
What happens if I experience a power outage?
  • If this is a life-threatening emergency, call 911.
  • If your neighbors still have power, check fuses and circuit breakers.
  • Report an outage online or call LES PowerLine at 1.888.365.2412
  • Sit tight, be safe and wait for LES.

Learn more about reporting an outage and view the outage map.

If my power goes out, what's LES' plan for getting it back on?

When it comes to providing reliable electricity, LES’ track record is one of the best in the country. Should an outage occur, though, LES' line crews work hard to restore service as quickly as possible.

LES’ method is to restore power to the greatest number of customers in the shortest amount of time. However, restoring power after a major outage is complex and often dangerous work, especially during adverse weather conditions. At times, it may be distressing when crews bypass your home or business while looking for damage to lines that will restore power to larger areas; this is necessary when thousands of customers may be affected.

Visit the outage center to learn more

Does LES ask for payment in person at my home? Does LES call me to request payment?

LES does not collect payments from customers in person at their homes or businesses, nor do we call customers requesting immediate payment, especially via prepaid cards. LES uses final notices on bills for delinquent accounts and door hangers for service terminations. Never give your financial or account information to someone who calls or emails you. LES will only ask for that information to confirm your information when you call us at 402.475.4211.

Here are some tactics to look out for that scammers have attempted on customers in the past:

  • Claiming customers owe money for meters or other equipment that needs replaced or repaired.
  • Using automated, “robo,” calls and asking customers to call back to make a payment.
  • Using high-pressure tactics including threatening disconnection of service unless a payment is made.
  • Calling before, during and after high-profile storms in areas that experienced storm-related outages.
  • Spoofing LES’ phone number.
  • Showing up at customer homes or businesses demanding money or prepaid cards.

If you think you’ve been contacted by a scammer, do not give them any information and call the attorney general’s office right away. If you did provide information, please call the police department’s nonemergency telephone number to report it.

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Need help with your bill? Learn about financial assistance.