COVID-19 FAQ

LES has a Continuity of Operations Plan that covers many different emergency situations, including a pandemic. With this in mind, COVID-19 should not impact your electric service. LES is prepared and maintains our commitment to providing safe and reliable power.

Share financial assistance resources



Why is LES resuming normal bill procedures after suspending them for over three months?

In April 2020, LES made the decision to suspend normal bill procedures, including disconnects for nonpayment, to help relieve the pressure many of our customers were feeling at the beginning of this national emergency. As our community continues the gradual process of safely moving forward, it is important that its community-owned utility does the same.

We made the difficult decision to resume normal bill collection procedures during June’s Administrative Board meeting. To manage the accumulated bill amounts of some customers, combat bad debt write-offs, and prevent potential systemwide rate impacts, it was determined that the assessment of late payment charges should resume beginning July 1, 2020. Disconnections for nonpayment were scheduled to begin in early August 2020.

LES will continue to work with customers’ specific circumstances and develop flexible repayment plans to suit those circumstances while helping them to get current with their bill. If you, or someone you know, are struggling to pay the electric bill, please don’t hesitate to reach out. Call us at 402.475.4211 and let us help.

A letter from Kevin Wailes, LES CEO

"Powering communities is what we do. Whether it’s your home or business, you depend on us for safe, reliable energy. With uncertainties surrounding COVID-19, I want to assure you that LES is prepared. I have every confidence in the ability of our people and our technology to continue maintaining our commitment to provide safe and reliable power to our community."

READ THE LETTER FROM KEVIN WAILES

Wailes Speaking
More FAQ
Financial assistance for bill payment

During these challenging times, we are supporting our community. LES asks that you contact us to build a payment arrangement if you are getting behind on your bill. Contact us at 402.475.4211 or customerservice@les.com to set up a flexible plan.

View financial assistance available in our community to help you pay your electric bill.

Where do I pay my bill?
  • Pay in person at the LES business office: 1040 O St. (11th & O).
    LES' business office is currently open for payments only; a mask is required to enter the building.
    As a precautionary measure to protect the safety of our customers and employees, we will be executing social distancing. What is social distancing? It is a term applied to certain actions that are taken by public health officials to stop or slow down the spread of a highly contagious disease by limiting large groups of people coming together and overall contact. 
     
  • Pay online or over the phone by calling 844.706.7689. You will need your nine-digit account number, mailing address, ZIP code and method of payment (Visa®, MasterCard®, Discover®, checking or savings account).
     
  • Mail your check or money order and bill stub to: LES / PO Box 2986 / Omaha, NE 68103-2986.
     
  • Pay cash at select retailers.
    An EZ-Payslip and mobile phone are required to pay cash at CVS Pharmacy, Dollar General and Family Dollar in Lincoln.

    ATTENTION: YOU MUST FOLLOW THE STEPS BELOW IN ORDER TO PAY YOUR LES BILL AT THESE RETAILERS.

    From your mobile phone ...
    1. Go to the EZ-PAY page.
    2. Enter your LES account number and ZIP code.
    3. Click Look Up and then follow the screen prompts.
       
  • Put your bill into one of these drop boxes:
    • LES Walter A. Canney Service Center / 2620 Fairfield St. (27th & Fairfield).
    • LES business office / 1040 O St. (11th & O) / Northeast side of the building.
What happens if I experience a power outage?
  • If this is a life-threatening emergency, call 911.
  • If your neighbors still have power, check fuses and circuit breakers.
  • Report an outage online or call LES PowerLine at 1.888.365.2412
  • Sit tight, be safe and wait for LES.

Learn more about reporting an outage and view the outage map.

If my power goes out, what's LES' plan for getting it back on?

When it comes to providing reliable electricity, LES’ track record is one of the best in the country. Should an outage occur, though, LES' line crews work hard to restore service as quickly as possible.

LES’ method is to restore power to the greatest number of customers in the shortest amount of time. However, restoring power after a major outage is complex and often dangerous work, especially during adverse weather conditions. At times, it may be distressing when crews bypass your home or business while looking for damage to lines that will restore power to larger areas; this is necessary when thousands of customers may be affected.

Visit the outage center to learn more

Does LES ask for payment in person at my home? Does LES call me to request payment?

LES does not collect payments from customers in person at their homes or businesses, nor do we call customers requesting immediate payment, especially via prepaid cards. LES uses final notices on bills for delinquent accounts and door hangers for service terminations. Never give your financial or account information to someone who calls or emails you. LES will only ask for that information to confirm your information when you call us at 402.475.4211.

Here are some tactics to look out for that scammers have attempted on customers in the past:

  • Claiming customers owe money for meters or other equipment that needs replaced or repaired.
  • Using automated, “robo,” calls and asking customers to call back to make a payment.
  • Using high-pressure tactics including threatening disconnection of service unless a payment is made.
  • Calling before, during and after high-profile storms in areas that experienced storm-related outages.
  • Spoofing LES’ phone number.
  • Showing up at customer homes or businesses demanding money or prepaid cards.

If you think you’ve been contacted by a scammer, do not give them any information and call the attorney general’s office right away. If you did provide information, please call the police department’s nonemergency telephone number to report it.

Recent stories

LINCOLN — Lincoln Electric System invites the community to join other electric utilities and residents across Nebraska in recognizing April 12 as Lineworker Appreciation Day.

This...

LINCOLN – Lincoln Electric System has been awarded a Reliable Public Power Provider (RP3)® designation from the American Public Power Association for...

LINCOLN – This week marks Severe Weather Awareness week in Nebraska — the perfect time to make sure you and the people you care for...

LINCOLN — Extremely low temperatures during the second week of February are expected to drive higher usage of electricity which may result in higher electric...

Need help with your bill? Learn about financial assistance.