Get prepared during Severe Weather Awareness Week

Contact & Office Info

Phone: 402.475.4211
General questions: [email protected]
Account questions: [email protected]

LOBBY LOCATION:
Walk-in customer services (e.g., bill pay)
Walter A. Canney Service Center
2620 Fairfield St. | Lincoln, NE
Walk-in hours: 8 a.m.-5 p.m., Monday-Friday

CLOSED DURING THESE HOLIDAYS:
New Year's Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve and Christmas Day.

GENERAL-BUSINESS MAILING ADDRESS:
Administrative building - closed to walk-in customer services
9445 Rokeby Road | Lincoln, NE 68526-9788

BILL PAYMENT MAILING ADDRESS:
PO Box 2986 | Omaha, NE 68103-2986

More contact information

March 17, 2022

LINCOLN – Nebraskans are no strangers to severe weather. Severe Weather Awareness Week, March 21-25, serves as an important reminder for our community to be prepared for storms to strike. LES will offer tips to prepare for severe weather and potential storm-related power outages throughout the week through its social media channels and website.

Before the next storm strikes, follow these steps to help ensure you are prepared if the power goes out:

Create a plan. Have a plan and verify everyone in the household knows it. Where will you go? What will you do? If you rely on electricity-dependent assistive technology and medical devices, be sure your plan includes alternative power sources. Find out how long temperature-sensitive medication can be stored and get specific guidance for any critical medications.
Update your info with LES PowerLine. LES PowerLine is the outage-reporting system that matches your phone number to your service address. Make sure to keep your information updated to avoid reporting an outage at an old address by visiting LES.com/PowerLine.
Build an emergency kit. Start with the essentials: food (bottled water and nonperishable food items), light (flashlight or lantern) and a way to stay informed (a battery-operated radio or TV). Don’t forget extra batteries! Depending on the season, you can include blankets, rain ponchos and anything else you think you might need — more tips at LES.com/Outage-Education.
Know how to report an outage. LES has two ways for you to report an outage: online at LES.com/Report or over the phone via PowerLine at 888.365.2412. Be sure to report your outage, even if you believe your neighbors already have. This helps LES crews better assess the situation.
Check your generator. Help us help you in the event of an emergency. Read our safety tips available at LES.com/Safety before you install a generator or have an electrician check the installation of your current generator.

Though LES has one of the highest reliability scores in the nation, outages still happen, especially during storms. “During an outage, we prioritize restoration efforts by restoring power to critical infrastructure associated with public safety, such as hospitals and water pumping stations,” said Paul Crist, LES’ vice president of Energy Delivery. “After that, crews focus on getting power back for the most customers in the shortest time possible.” Find a more in-depth look at LES’ restoration hierarchy at LES.com/Outage-Education.

To stay in the know on outages and for more resources from your community-owned public power utility, visit LES.com. Be sure to stay up to date on the latest news from your utility by following us on Facebook, Twitter and Instagram.