LINCOLN — Lincoln Electric System is asking customers to stay alert for scammers. LES has received multiple reports from customers of an uptick in scams in the LES service area. Customers should stay vigilant.
Scammers threaten to disconnect power unless customers make an immediate payment using the payment system Zelle. In some instances, the bad actor will even instruct the customer in steps to set up the payment system. Other scam tactics include using automated “robo” calls, spoofing phone numbers and requesting payment by gift cards or prepaid debit cards.
Keep the following tips in mind:
- LES will not contact you via phone, threatening to disconnect service or asking for immediate payment. The utility uses disconnect notices and reminders on bills for delinquent accounts, door hangers for service terminations and email/text alerts for those who opt in.
- No legitimate utility will ask for gift cards, prepaid cards or money transfers as forms of payment.
- Maintain good cyber hygiene by avoiding suspicious emails, especially ones that ask you to do something right away or require personal information, and avoid using public Wi-Fi when conducting sensitive activities online.
- LES does not use automated “robo” calls requesting that customers call back to make a payment.
- LES will only ask for account information to confirm your identity when you call the customer care center. Never give your financial or account information to someone who calls or emails you.
If a call seems suspicious, hang up and do not give any information. Report it to the attorney general’s office immediately. If you DID provide information, call the police department’s nonemergency telephone number to report the scam.
LES encourages area residents to stay alert. Scammers can fake emails, Wi-Fi networks and phone numbers. If you have any questions about your account or would like to verify its status, access your account at LES.com or contact LES directly by emailing [email protected] or calling 402.475.4211, Monday-Friday, 8 a.m. to 5 p.m.