Electric Service Questions

My power is out. What should I do?

  • Is this a life-threatening emergency? If yes, call 911.
  • If your neighbors still have power, check fuses and circuit breakers.
  • To report a power outage, call LES PowerLine, 24/7, 888-365-2412 (toll free) or submit this online form.
  • Sit tight and be safe.

Learn more about reporting an outage and view the outage map.

I have special medical needs. What should I do if my power is out?

Call LES PowerLine, 24/7, at 888-365-2412 (toll free). Stay on the line and select option 4 to leave a voice mail and state your medical need for power. LES staff will manually retrieve the voice mails as time permits.

During an extended or widespread outage:

  • Go to a location that has power (home of relative/friend, American Red Cross shelter, hotel) until power is restored. Check with local media to find a shelter, or download the Red Cross shelter app.
  • Make arrangements for a battery backup or generator for your medical equipment. For the safety of your family and LES employees working on power lines, only a licensed contractor should install a standby generator and its connections.

My power is out. When will it be restored?

LES’ method is to restore power to the greatest number of customers in the shortest amount of time. However, restoring power after a major outage is complex and often dangerous work, especially during adverse weather conditions. At times, it may be distressing when crews bypass your home or business while looking for damage to lines that will restore power to larger areas; this is necessary when thousands of customers may be affected.

How do I start/stop/transfer electric service?

You can change your service now from our Start/Stop Service page.