Financial assistance

We understand unplanned hardships can make it challenging to pay your energy bill. You have options.

Payment arrangements

If there’s a chance you may get behind on your energy bill, we want to help before the circumstances become critical. Because every situation is different, please contact an LES customer service representative to talk through your options.

  • Call 402-475-4211.

You may designate that a third party (family member, friend or neighbor) also be notified in the event a disconnect notice is issued. A third party’s concern may be all that is needed in some situations.

Payment help

United Way 2-1-1 connects you with community resources for payment assistance. It is free, confidential and available 24/7.

  • Call 211 (no area code needed). If you are outside the service area or using certain cell phones, you may need to call 1-866-813-1731.
  • United Way 2-1-1 website.

Community Action Partnership of Lancaster and Saunders Counties assists if you have received an electric bill disconnect notice. You must apply for assistance. Funds are still available and qualifications have been modified to include those who have lost employment or income due to COVID-19.

  • Call 402-471-4515, extension 1471.
  • The following are needed for all applications for assistance:
    • Bill must be in the name of the person applying.
    • Bill must be for current address.
    • Income.
    • Household expenses.
    • Demographic information for all members of household (name, date of birth, Social Security number, etc.).
    • Brief summary of need and the circumstances surrounding the need.
    • Information if this is COVID-related and documentation of this. This could be a letter from employer or proof that business is currently closed due to COVID.

Nebraska Department of Health and Human Services (1050 N St., Suite 250 in Lincoln) offers a variety of assistance programs. For those who have lost employment or income due to COVID-19, funds are available for households meeting LIHEAP (Low Income Home Energy Assistance Program) crisis eligibility requirements.

The Salvation Army offers assistance. It is located at 2625 Potter St. in Lincoln.

  • Call 402-474-6263 (9 a.m.-4 p.m.).