LINCOLN, Neb. (Feb. 19, 2026) — Lincoln Electric System announced today that it will permanently close its customer lobby at the Walter A. Canney Service Center, located at 2620 Fairfield St., by July 31, 2026.
The decision follows internal staff analysis and review by LES senior leadership, including a comprehensive assessment conducted by an independent third party. The assessment identified several security vulnerabilities in the customer lobby that pose risks to both employees and visitors.
"The decision was made after thoughtful consideration of several factors, including evolving customer preferences, the success of LES' online customer portal and the security challenges identified in the lobby space. We determined that this change is the best long-term path for both customer experience and safety," said Lisa Hale, vice president of Customer Services. "More customers are choosing online and phone services because they're quick, easy and accessible. Our goal is to meet customers where they are while making sure they still feel supported and connected to us."
Hale added, "We know change can sometimes be hard, but we are confident that this is the right time for this shift."
Although the lobby will close, LES remains committed to providing flexible, convenient ways for customers to manage their utility services:
- Online: Pay bills and manage accounts anytime at MyAccount.LES.com.
- Phone Support: Speak with a customer service representative by calling 402-475-4211, Monday through Friday, 8 a.m. to 5 p.m.
- Mail: Send checks or money orders with your bill stub to LES, P.O. Box 2986, Omaha, NE 68103-2986.
- Walmart Pay: Bring your LES account number to the customer service desk at any Walmart (locally or nationwide) and request "Walmart Pay" to pay your bill. Be sure to specify Walmart Pay (not CheckFree) for the payment to post immediately.
- Drop Box: Checks and money orders can be placed in the secure drop box at the Walter A. Canney Service Center, 2620 Fairfield St., Lincoln.
"To our customers who may be concerned about this change, please know that we are still here for you," added Hale. "LES is proud to be community-owned and operated, and we are committed to making sure every customer has a way to get their service needs met."
The public lobby opened in May 2021 near 27th Street and Cornhusker Highway after the closure of the LES' downtown location at 11th and O streets, where it had operated since 1987. The current lobby will remain open until its closure at the end of July. LES employees currently serving customers in the lobby will transition to serving customers over the phone.
For more details about the lobby closure and available service options, visit LES.com.