Beware of scams

LES asks customers to be on the alert for scams! Scammers can fake emails, Wi-Fi networks and phone numbers. If you would like to verify your LES account status, go to your online account at LES.com/Pay or contact LES directly at 402.475.4211 or [email protected], Monday-Friday, 8 a.m.-5 p.m. 

See the tips below for spotting scams and how to take action if you've been targeted. And download our scams awareness flyer in English or Spanish.

Tips for spotting scams

LES will NOT contact you via phone, threatening to disconnect service or asking for immediate payment. LES uses disconnect notices and reminders on bills for delinquent accounts, door hangers for service terminations and email/text alerts for those who opt in.

No legitimate utility will ask for gift cards, prepaid cards or money transfers as forms of payment.

Maintain good cyber hygiene by avoiding suspicious emails, especially ones that ask you to do something right away or require personal information. Avoid using public Wi-Fi when conducting sensitive activities online.

LES does not use automated “robo” calls requesting that customers call back to make a payment.

LES will only ask for account information to confirm your identity when you call LES Customer Care at 402.475.4211. Never give your financial or account information to someone who calls or emails you.

Take action if you've been targeted!
  • If a call seems suspicious, do not give any information — hang up. Report it to the attorney general’s office immediately at protectthegoodlife.nebraska.gov.
  • If you DID provide information, call the police department’s nonemergency telephone number to report the scam.
  • If you provided bank or credit card information, contact your financial institution immediately.
  • If you would like to verify your LES account status, go to your online account at LES.com/Pay or contact LES directly at [email protected] or 402.475.4211, Monday-Friday, 8 a.m.-5 p.m.
Scams
Ways scammers have tried to con LES customers

Sending text messages to residents claiming their electric bill is due, threatening to disconnect power and offering discounts on the bill. A malicious link then accompanies the text message.

Calling customers threatening to disconnect power unless an immediate payment is made using Zelle.

Using automated “robo” calls and asking customers to call back to make a payment.

Calling businesses in rounds (daycares in one round, nail salons in another, etc.), using high-pressure tactics to threaten disconnection of service unless a payment is made. This often scares business owners who cannot afford to be shut off from power.

Calling before, during and after high-profile storms in areas that experienced storm-related outages. Scammers look to take advantage of people who have already been without power. 

Calling during busy holiday seasons.

Claiming customers owe money for “expired” meters or other equipment that needs to be replaced or repaired.

Spoofing LES’ phone number.

Questions? Email [email protected] or call 402.475.4211.