Customers

Local people serving local people

With LES, you benefit from one of the most efficient public power utilities in the nation, which means you enjoy some of the lowest rates and best customer service. Being a public power utility, all savings are passed directly onto customers in the form of lower rates. Serving you, our customer-owners, is always our top priority. From our customer service team to online resources, we're dedicated to answer all your questions and provide information on how to make your home more energy efficient and access LES programs that help you save energy.

Energy-saving tips

Set your thermostat at 68 degrees Fahrenheit during the day and 60 degrees at night or when you are away from home for more than four hours. If you have a heat pump, set your thermostat back no more than 3 to 4 degrees.

Energy-saving tips

Open shades and drapes on sunny sides of your home or apartment during daytime hours. Close them at night.

Energy-saving tips

Keep windows tightly latched. Latching generally reduces air leakage through gaps around window sashes.

Energy-saving tips

Warm clothes can be the best insulation of all. A light, long-sleeved sweater equals almost 2 degrees in added warmth; a heavy sweater adds 4 degrees.

Energy-saving tips

Keep the fireplace damper closed unless in use. An open damper can be compared to keeping a 48-inch window wide open during the winter. Close the damper as soon as you are certain the fire is completely out.

Energy-saving tips

If using a portable space heater, turn down the central heating thermostat to offset the energy being consumed by the space heater.

Energy-saving tips

Clean and check your air conditioner annually.

Energy-saving tips

Clean or replace furnace filters regularly. A dirty or clogged filter reduces air conditioning efficiency and increases your cooling costs.

Energy-saving tips

When at home, set the thermostat no lower than 78 degrees Fahrenheit. For every degree you raise the setting, you can reduce cooling costs 3 to 5 percent.

Energy-saving tips

Make sure air registers are not obstructed by furniture, carpeting or drapes.

Energy-saving tips

Use ceiling, window or oscillating fans when rooms are occupied.

Energy-saving tips

Keep heat-producing appliances away from thermostats. Their heat can cause the thermostat to register a higher temperature, which will make your air conditioner run longer than necessary.

Energy-saving tips

Keep shades and drapes closed, especially on sunny sides of your home or apartment.

Energy-saving tips

Use heat-generating household appliances in the morning or late evening when outdoor temperatures are at their low points.

Energy-saving tips

Replace incandescent lights with fluorescent or LED lighting. If this is not possible, reduce the wattage of light bulbs in lamps and light fixtures. This also reduces the amount of heat the air conditioner has to remove.

Energy-saving tips

Clean and check your furnace annually.

Energy-saving tips

Check and add insulation to the attic, exterior walls and basement if appropriate. Some insulation projects may qualify for LES funds through the Sustainable Energy Program.

Customer Care department
Phone calls
141261
answered
Emails
35660
requests handled
Visitors
53776
To the LES building lobby
Local people serving local people

A streetlight was installed almost at the end of my driveway and I love it. It lights up my front driveway, garage and house doors, car and all. I really sleep well now feeling secure from this light. I don’t know who was in charge to get this project done, but they did a great job. God bless.

Residential customer
Lincoln
Local people serving local people

Rachel has provided me with the most outstanding service each and every time I have called in. Whether it's checking the status of the cable-burying process or trying to get issues sorted, Rachel has been so kind, pleasant and willing to go the extra mile. She is an example of what quality customer service should be with her consistent, empathetic approach with your clients.

Residential customer
Lincoln
Local people serving local people

I just wanted to say thank you to Adam and Kayla today for making sure the branch that fell on the power line between the alley and my house after last night’s storm was taken care of today, as it was touching the ground. I received multiple calls from them both, and it was fixed when I came home after work. Thank you and stay safe!

Residential customer
Lincoln
Local people serving local people

Shout out to the guys that took great care of us in Waverly this evening; appreciate the hard work!

Residential customer
Waverly

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